Refund policy

Last Updated: July 11, 2026

At Virellolo, customer satisfaction is one of our highest priorities. We want every customer to have a smooth and confident shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund within the conditions outlined below.

1. Return Period
You have 30 days from the date you receive your order to request a return.

To qualify for a return, items must meet the following requirements:

The product must be unused and in its original condition.

The item must include all original packaging, accessories, and tags (if applicable).

Proof of purchase or order confirmation must be provided.

Items returned without prior approval may not be accepted.

2. How to Request a Return
To begin a return process, please contact our customer support team:

Email:
info@virellolo.shop

Please include:

Order number

Customer name

Reason for return

Photos or videos if the item has a quality issue

Our support team will review your request and provide further instructions.

3. Return Shipping
Customers may be responsible for return shipping costs unless:

The product arrived damaged.

The wrong item was delivered.

The product has a confirmed quality issue.

We recommend using a trackable shipping service when returning products. Virellolo is not responsible for items lost during return transportation.

4. Refund Process
Once your return arrives and has been inspected, we will send you a confirmation regarding the refund status.

Approved refunds will be processed within 7 business days after approval.

The refund will be issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

5. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, customization, or product-specific reasons.

These include:

Products that have been used or damaged after delivery.

Items without original packaging.

Customized or personalized products.

6. Order Cancellation
If you need to cancel your order, please contact us as soon as possible.

Orders that have already entered processing or shipment preparation may not be canceled.

Contact
For any return or refund questions:

EvoSell GmbH
Email: info@virellolo.shop